Privacy Policy

P R I V A C Y P O L I C Y & D A T A P R O T E C T I O N

PRIVACY NOTICE

Avera Planning & Design (“We”) are committed to protecting and respecting your privacy.

We respect your privacy and are committed to protecting your personal information. This privacy notice will inform you as to how we look after your personal information when you visit our website (regardless of where you visit it from) and use our services. This privacy notice will tell you about your privacy rights and how the law protects you.

Our website is not intended for children, and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your information. This privacy notice supplements the other notices and is not intended to override them.

Our contact details

Avera Planning & Design Ltd is a sole trading company and has its operations office at

Unit 4 Stirling Court Yard, Stirling Way, Borehamwood, Herts, United Kingdom WD6 2FX

Email: info@averaplanninganddesign.co.uk

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Personal information that we collect about you

This Privacy Policy explains how we collect, use, disclose and protect your personal information. Avera Planning & Design may collect, use, store and transfer different kinds of personal information about you and process the following information about you:

Identity information – such as your first name and last name
Contact information – such as your email address and telephone numbers
Technical information – such as information from your visits to our website, your browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website and/ or the App
Usage information – including information about how you use our website and services
Any other information relating to you which you may provide to us
Marketing and communications – including your preferences in receiving marketing from us

The parties agree that where such processing of personal data takes place, the customer shall be the ‘data controller’ and the Service Provider shall be the ‘data processor’ as defined in the General Data Protection Regulation (GDPR) as may be amended, extended and/or re-enacted from time to time.

For the avoidance of doubt, ‘Personal Date’, ‘Processing’, ‘Data Controller’,’ Data Processor’, and ‘Data Subject’ shall have the same meaning as in the GDPR

How we collect your personal information

We use different methods to collect information from and about you, including through:

Information you give us. You may give us information about you by contacting us on our website, www.bradywilliamsstudio.com or by corresponding with us by phone, e-mail or otherwise.

Information we collect about you. As you interact with our website, we may automatically collect the following information:
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We collect this personal information by using cookies and other similar technologies. Please see our cookie policy for further details.

We also collect, use and share aggregated data, such as statistical or demographic data, for any purpose. Aggregated data may be derived from your personal information but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your certain usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information that will be used by this privacy notice.

We do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How we use your personal information

We use information held about you in several ways in the provision of our services, as follows:

to administer and protect our business and website, including troubleshooting, auditing and monitoring its use
data analysis, system maintenance and support and survey processes
to register new customers of our business who have signed up to or contacted us via our website
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us
to provide and improve our services to you
to notify you about changes to our service, terms or privacy policy
to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
to ensure that content from our website is presented most effectively for you and your computer
to make suggestions and recommendations to you about goods or services that may be of interest to you

We use your personal information on the following bases:

To perform a contract, such as engaging with you so that we can provide our services to you.

To comply with legal and regulatory requirements for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

Marketing

We will get your express opt-in consent before we share your personal information with any company outside of Avera Planning and Design. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, such as:

to keep our records updated and to study how customers use our products or services.
to develop our products and services and grow our business.
to inform and update our marketing strategy for marketing purposes.

Where you opt out of receiving our marketing messages, this will not apply to personal information provided to us as a result of a product purchase, product experience or other transaction.

Change of purpose

We will only use your personal information for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason, and that reason is compatible with the original purpose.

If we need to use your personal information for an unrelated purpose, we will notify you, and we will explain the legal basis that allows us to do so.

Please note that we may process your personal information without your knowledge or consent in compliance with the above rules where this is required or permitted by law.

Sharing your personal information

We may be required to share your personal information with certain trusted third parties by certain contractual obligations that we have with them and to assist us in providing you with our services, including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you.
Analytics and search engine providers that assist us in the improvement and optimisation of our website and/ or our App.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to your business, then the new owners may use your data in the same way as set out in this privacy notice.
If we are under a duty to disclose or share your data to comply with any legal obligation, or to enforce or apply our terms of use or terms and conditions, contracts and other agreements, or to protect the rights, property, or safety of Avera Planning & Design, our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

How we protect your personal information

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long we keep your personal information

We will only keep your personal information for as long as necessary to fulfil the purposes we collected it.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means. We also consider legal and regulatory requirements, which require the retention of personal information for a minimum period, limitation periods for taking legal action, good practice and our general business purposes.

International transfers of your personal information

We may sometimes need to transfer your personal information out of the European Economic Area (EEA) to provide our services to you. If that is the case, we ensure a similar degree of protection is afforded to it by ensuring that we only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission.

Your rights regarding your personal information

You have certain rights under the General Data Protection Regulations and other data protection laws about your personal information. You can:

Request access to your personal information and how we process it
Request correction of the personal information that we hold about you
Ask us to delete your personal information
Object to us processing your personal information
Request the restriction of processing of your personal information
Request the transfer of your personal information to you or a third party
Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide our services to you. We will advise you if this is the case at the time you withdraw your consent. Please note that even after you have chosen to withdraw your consent, we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.